FRANDOCS - "Experts In Franchising"

OPERATIONS MANUALS PARTIAL
TABLE OF CONTENTS

Manual Organization,Ownership of the Manual,Purpose of this Manual,Importance of Confidentiality Keeping the Manual Current, Submitting Suggestions, Disclaimer, Welcome Letter, History of the Company, Who to Call, Overview of Services Provided to Franchisees, Site Selection, Lease Approval, Initial Training, Other Initial Support, Grand Opening Support, Ongoing Training and Support, Suggested Retail Prices, Approved Suppliers, Marketing Internet, Overview of Responsibilities, Fees, Establishment Of Business Form, Business Structure, Overview of Entity Choices, Liability Protection, Income Taxation, Administration, Site Selection Process Site Selection Criteria, Market Analysis Seeking Approval of Proposed Sites Lease Considerations,Seeking Approval of Lease, Licenses, Permits and Taxes, Business Licenses and Permits, Optional Certifications, Tax Registrations and Payments, State Information Web Sites, Training, Scheduling Initial Training Initial Training Program, Setting Up Your Facility, Building Out the Facility Construction Specifications, Required Fixtures, Furnishings, Equipment and Services, POS and Computer Systems Sign Requirements, List of Approved Suppliers, Initial Inventory and Supplies List of Approved Suppliers, Utilities, Services, Uniforms, Bank Accounts, Main Business Account, Operating Account Insurance Coverage, General Insurance Requirements, Insurance Company Requirements, Grand Opening,  Soft Opening – Publicity, Pre-Opening Checklist, Employment Law Basics Employee Rights / Employer Responsibilities, Federal Regulations on Employment Relationships, State Employment Laws, OSHA, Federal Standards,State OSHA Programs Responsibilities,  Job Descriptions Recruiting Employees, Sources of Employee Candidates,Job Advertisements, Job Applications Application Form, Confidentiality of Applications, Interviewing Job Applicants Preparing For Interviews, Conducting Successful Interviews, Background Checks on Job Applicants, General Tips on Background Checks, Special Rules for Certain Records, Pre-Employment Testing, Miscellaneous Hiring Issues New Employee Paperwork, Additional Steps in Hiring Process,      New Employee Orientation, New Employee Training, Personnel Policies Communicating Work Rules,Paying Your Employees, Wages, Benefits, Employee Scheduling,, Employee Management Forms, Employee Morale / Motivation Factors of Good Morale, Signs of Bad Morale, Improving Morale and Motivation, Performance Evaluations, Employee Discipline, Resignation / Termination Explaining Termination to Other Employees, Giving References, Summary of Good Employee Management Practices, Required Days / Hours of Operation,, Customer Service Procedures Customer Service Philosophy, Customer Feedback, Customer Complaints, Job Descriptions, Suggestive Selling Techniques, Passive Selling Versus Active Selling, Merchandising Procedures Visual Merchandising Standards Merchandising Products, Using Signage Maintaining Inventory, Opening / Closing